Return & Refund Policy

At Marovela™, we are committed to ensuring a smooth and confident shopping experience. If something isn’t right with your order, we’re here to help make it right.

1. Return Window

We provide a 30-day return period starting from the date your order is delivered.

To qualify for a return, the item must:

  • Be in original, unused condition
  • Have all original packaging included
  • Include any accessories, tags, or components it came with
  • Be supported by proof of purchase

2. Requesting a Return

To begin a return process, please contact our support team at:
service@marovela.com

Once your request is reviewed and approved:

  • Return instructions will be provided
  • If required, a return shipping label will be issued
  • You will be guided through the proper return procedure

⚠️ Items sent back without prior authorization may not be accepted.

3. Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive:

  • A defective product
  • A damaged item
  • The wrong product

Contact us immediately so we can evaluate the issue and provide a suitable solution.

4. Non-Returnable Items

Certain product categories are not eligible for return, including:

  • Customized or personalized items
  • Perishable goods
  • Hygiene or personal care products
  • Hazardous or regulated materials
  • Clearance or final-sale items
  • Gift cards

If you are unsure about eligibility, please reach out before initiating a return.

5. Exchanges

The quickest way to exchange an item is:

  1. Request a return for the original product
  2. Once approved, place a new order for the replacement

This helps ensure faster processing and availability.

6. Refund Process

After your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to your original payment method
  • Processing time is typically 5–10 business days

Please note that your bank or payment provider may require additional time to complete the posting of funds.

7. Return Shipping

Return shipments must be authorized before sending any item back.

Once approved, you will receive return instructions and the correct shipping details if applicable.

8. Contact Support

If you have any questions regarding returns or refunds, you can reach us anytime at:
service@marovela.com

Thank you for choosing Marovela™.
We appreciate your trust and are always here to support you.