Shipping Policy
At Marovela™, we design pet care products with real homes in mind — and we apply the same thoughtful approach to how your order is delivered. This policy explains how we handle fulfillment, shipping timelines, and delivery expectations.
Our Fulfillment Approach
Marovela™ works with a global network of production and logistics partners to ensure efficient, high-quality delivery.
Instead of storing large inventories in a single warehouse, many orders are shipped directly from carefully selected fulfillment centers. This helps us:
- Deliver products more efficiently worldwide
- Maintain fair and consistent pricing
- Reduce excess storage and unnecessary waste
- Ensure each item is inspected before dispatch
We appreciate your understanding as we use this streamlined fulfillment model.
1. Order Processing
Each order is prepared with care before shipment.
Processing Time:
Orders are typically processed within 2–4 business days, including quality checks and packaging.
High Volume Periods:
During peak seasons or promotional events, processing may take up to 5–7 business days.
2. Shipping Times
Delivery time depends on destination and logistics conditions.
| Region | Estimated Delivery |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Other International Regions | 15–20 business days |
Delivery timelines are estimates and may vary due to external factors.
3. Tracking Information
Once your order is shipped, a confirmation email will be sent with tracking details.
Please note:
- Tracking updates may take 1–3 business days to appear
- In some cases, early tracking may not reflect movement immediately
- Packages are still in transit even if updates are delayed
4. Customs & Import Fees
International orders may be shipped under DDU (Delivered Duty Unpaid).
This means:
- Local customs duties or taxes (if applicable) are not included in the product price
- Any import charges are handled by the recipient according to local regulations
- Customs processing times may occasionally affect delivery speed
5. Order Changes & Cancellation
We process orders quickly to minimize delays.
If you need to modify or cancel your order, please contact us at
service@marovela.com within 12 hours of purchase.
After processing begins, changes may no longer be possible.
6. Delivery Issues
We are committed to ensuring your order arrives safely.
Damaged Items:
If your product arrives damaged, please contact us within 72 hours and include photos for assistance. A replacement will be arranged when confirmed.
Lost Packages:
If tracking confirms a package is lost in transit, we will review the case and provide a suitable solution, including reshipment if applicable.
Thank you for choosing Marovela™.
We appreciate your trust and strive to deliver a smooth, reliable experience for every order.
